Shipping & Returns
Clear information for a better shopping experience
Shipping Info
We partner with local delivery services to ensure your items reach you safely across Haiti.
- • Port-au-Prince: 24-48 hours
- • Provinces: 3-5 business days
- • Standard Fee: Starts at 250 HTG
Easy Returns
Not satisfied? Our return policy is designed to give you peace of mind.
- • Window: 7 days after delivery
- • Condition: Original packaging & tags
- • Process: Contact vendor or Pranl Support
Frequently Asked Questions
Can I track my order?
Yes, once the vendor ships your item, you will receive a tracking link via email and in your account dashboard.
What if my item arrives damaged?
Please report any damages within 24 hours of receipt. Take photos of the package and the item for a faster resolution.
