Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you and Pranl Marketplace ("Pranl", "we", "us", "our"). They apply equally to shoppers ("Customers") and independent sellers ("Vendors") who use the platform, whether through our website or our mobile applications (collectively, the "Platform").

By creating an account, browsing, placing an order, or listing a product on Pranl, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Platform.

2. Definitions

• "Platform" — the Pranl website, mobile applications, and related services.
• "Vendor" — an independent seller who creates a store on Pranl to list and sell products.
• "Customer" — any individual who browses, orders, or purchases products through the Platform.
• "Order" — a confirmed purchase request made by a Customer for one or more products from one or more Vendors.
• "Self-Delivery" — a fulfillment mode in which the Vendor personally handles packaging and delivery of an Order, without using Pranl's hub network.
• "Managed Delivery Network" — Pranl's own logistics network of deposit and pickup hubs used to receive, transport, and hand over Orders on behalf of participating Vendors.

3. Eligibility, Accounts & Verification

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and capable of forming a binding contract to use the Platform. By registering, you confirm that the information you provide is accurate, current, and complete, and you agree to keep it updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account. Pranl reserves the right to refuse registration or to close any account at its discretion, particularly in cases of suspected fraud, abuse, or violation of these Terms.

Identity verification (KYC): Vendors may be required to complete an identity verification process before activating certain store features, such as receiving payouts or exceeding standard listing limits. Pranl reserves the right to request supporting documentation (government-issued ID, proof of address, business registration) and to suspend or restrict store activity until verification is completed to our satisfaction.

4. Vendor Obligations

By opening a store on Pranl, a Vendor agrees to:

• Provide accurate, complete, and non-misleading product listings, including price, description, images, stock levels, and applicable attributes (size, condition, material, etc.).
• Only list products they are legally entitled to sell, and comply with all applicable laws and regulations governing those products.
• Honor confirmed Orders promptly and, where applicable, deposit or ship products within the timeframe communicated to the Customer.
• Be solely responsible for the manufacturing quality, sourcing, safety, and legality of the products they sell, subject to the specific exception described in Section 6.2.
• Choose and maintain, for their store, a fulfillment mode (Self-Delivery or Managed Delivery Network) as described in Section 6, and honor the obligations attached to that mode.
• Complete identity verification when requested, and keep KYC information current (Section 3).
• Respond in good faith to Customer inquiries and, where relevant, exception or dispute reports raised through the Platform.

Pranl may review, moderate, restrict, or remove any listing that violates these Terms, applicable law, or that we reasonably believe to be fraudulent, unsafe, or misleading.

5. Vendor-Buyer Relationship & Product Quality

Pranl is a marketplace platform that connects independent Vendors with Customers. The sale contract for each Order is formed directly between the Customer and the Vendor; Pranl is not a party to that sale contract. Vendors are solely responsible for the accuracy of their listings, the description, and the manufacturing/sourcing quality of the products they sell.

As a general rule, Pranl Marketplace is not responsible for the quality of products sold by Vendors on the Platform. This responsibility rests with the selling Vendor, except in the specific case described in Section 6.2 below (Orders fulfilled entirely through our Managed Delivery Network).

6. Delivery & Fulfillment

Each Vendor chooses, for their store, one of the following two fulfillment modes. The mode applying to your Order determines which guarantees are provided by Pranl. The applicable mode for each item is shown to the Customer during checkout and on the order tracking page.

6.1 Self-Delivery (managed by the Vendor)

Some Vendors choose to package, ship, and deliver their own Orders directly to the Customer, without using Pranl's hub network. For these Orders, Pranl does not guarantee the delivery timeline, the condition of the package on arrival, or the completion of the delivery, and Pranl is not a party to the fulfillment of these Orders. Any dispute regarding a self-delivered Order must be resolved directly with the Vendor. Pranl provides a support channel to report persistent issues but does not assume liability for self-managed deliveries.

6.2 Managed Delivery Network (Pranl hub network)

Other Vendors route their Orders through Pranl's own logistics network of pickup and delivery hubs. For Orders handled entirely through this Managed Delivery Network, Pranl guarantees the reliability and integrity of the delivery process, so the Customer can trust that the Order was received, transported, and handed over correctly by our team.

In addition, and only for Orders processed through this Managed Delivery Network, Pranl also extends its quality assurance to the physical condition of the product while it is in our custody (from deposit by the Vendor at a hub to collection by the Customer). This product quality guarantee is strictly limited to this program and does not apply to Self-Delivery Orders described in Section 6.1, nor does it cover defects, inaccuracies, or issues originating from the Vendor's manufacturing, sourcing, or original packaging of the product.

7. Force Majeure

The guarantees described in Section 6.2 do not apply to delays, damages, or failures caused by events beyond Pranl's reasonable control, including but not limited to civil unrest, strikes, fuel shortages, natural disasters, extreme weather, road closures, government action, or power or telecommunications outages. In such cases, Pranl will make reasonable efforts to inform affected Customers and Vendors and to resume normal operations as soon as practicable, but shall not be liable for resulting delays, losses, or damages.

8. Pricing, Payments & Taxes

Prices are set by Vendors and displayed in Haitian Gourde (HTG) or US Dollars (USD) as configured for each listing. Where a currency conversion is applied at checkout, the exchange rate used is the rate in effect at the time of the Order and is shown before payment is confirmed.

Payments are processed through our third-party payment partners (including, but not limited to, card processors and local mobile payment providers). Pranl does not store your full payment card details. By placing an Order, you authorize the applicable charge for the product price, delivery fee (if any), and any service fee disclosed at checkout.

Taxes: Vendors are solely responsible for determining, collecting where legally required, and remitting any taxes applicable to their sales, including sales tax, VAT, or other levies imposed by their local jurisdiction. Pranl does not act as a tax agent on behalf of Vendors unless explicitly required to do so by applicable law.

9. Vendor Subscription, Commission & Payouts

Access to certain Vendor features may require an active subscription plan, with pricing and product/listing limits as displayed at the time of subscription. Subscription fees are billed in advance and are non-refundable, except where required by applicable law.

Pranl may retain a commission on each completed sale, calculated as a percentage of the order value and disclosed to the Vendor. The Vendor's net proceeds — the order amount minus the applicable commission and, where relevant, delivery fees — are made available for payout according to Pranl's standard payout schedule and the payment method configured by the Vendor. Pranl reserves the right to withhold or delay a payout pending resolution of a dispute, refund, or suspected fraudulent activity related to the underlying Order.

10. Orders & Cancellations

An Order is considered confirmed once payment has been successfully processed. Pranl or the Vendor may cancel an Order prior to deposit/shipment in cases of stock unavailability, pricing errors, suspected fraud, or inability to fulfill the Order — in which case any amount paid will be refunded in full.

Once a product has been deposited into the Managed Delivery Network or shipped by a Self-Delivery Vendor, the Order can no longer be cancelled by the Customer; any post-fulfillment issue is handled under Section 11 (Refunds, Returns & Service Fees).

11. Refunds, Returns & Service Fees

Where a refund is approved, whether for a product issue, a delivery issue covered under Section 6.2, or a cancellation under Section 10, the refund covers the amount paid for the product itself.

Service fees, platform fees, and delivery/handling fees are non-refundable. These fees are excluded from any refund amount, regardless of the reason for the refund request.

To request a refund or return, contact support through your account or the Vendor directly (for Self-Delivery Orders) within a reasonable time after receiving the product. Requests are reviewed on a case-by-case basis, and approved refunds are issued to the original payment method within the standard processing window of our payment partners.

12. Reviews & User Content

Customers may leave ratings and reviews for products and Vendors they have purchased from. Reviews must be honest, based on genuine experience, and must not contain harassment, hate speech, or unrelated promotional content. Pranl may remove reviews that violate these Terms and reserves the right, but has no obligation, to moderate user-generated content on the Platform.

13. Intellectual Property

The Pranl name, logo, and Platform design are the property of Pranl and may not be used without prior written consent. Vendors retain ownership of the product images, descriptions, and content they upload, but grant Pranl a non-exclusive, worldwide license to display, reproduce, and promote that content on the Platform and in related marketing.

14. Prohibited Activities & Products

• Posting fraudulent, counterfeit, or misleading product information
• Attempting to bypass the Platform's payment system or circumvent fees
• Harassing, threatening, or defrauding other users or Vendors
• Manipulating reviews, ratings, or search rankings
• Manipulating or circumventing the identity verification process described in Section 3
• Violating local laws or regulations applicable to your use of the Platform

The following categories may not be listed or sold on the Platform under any circumstances: weapons, ammunition, or explosives; counterfeit or unlicensed branded goods; illegal drugs or drug paraphernalia; hazardous or regulated materials without proper authorization; stolen goods; and any product prohibited under Haitian law or applicable international trade restrictions.

15. Suspension & Termination

Pranl may suspend or terminate any account, listing, or store, temporarily or permanently, at its discretion, in the event of a breach of these Terms, repeated Customer complaints, fraudulent activity, or legal requirement. You may also close your own account at any time by contacting support; outstanding Orders and obligations (including pending Vendor payouts) will be settled prior to closure.

16. Dispute Resolution

Disputes between a Customer and a Vendor should first be raised directly through the Platform's support or dispute-reporting channel. Pranl may, at its discretion, mediate or investigate disputes related to Orders processed through the Managed Delivery Network under Section 6.2. Pranl is not obligated to mediate disputes arising solely from Self-Delivery Orders, though a reporting channel remains available.

17. Limitation of Liability & Indemnification

Except for the specific guarantees described in Section 6.2 for Orders processed through Pranl's Managed Delivery Network, and subject to Section 7 (Force Majeure), Pranl Marketplace shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Platform, including but not limited to product quality issues, delivery delays, or losses arising from Self-Delivery Orders.

You agree to indemnify and hold Pranl harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your listings (for Vendors), or your use of the Platform.

18. Governing Law

These Terms are governed by the laws applicable in the Republic of Haiti, without regard to conflict-of-law principles, to the extent permitted by applicable local regulations in the Customer's or Vendor's jurisdiction.

19. Electronic Communications

By using the Platform, you consent to receive communications from Pranl electronically, including by email, SMS, push notification, or in-app message, for matters relating to your account, Orders, and these Terms. You agree that such electronic communications satisfy any legal requirement that such communications be in writing.

20. Severability & Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pranl regarding your use of the Platform, and supersede any prior agreements or understandings on the same subject.

21. Changes to These Terms

Pranl may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

22. Contact Us

Questions about these Terms can be sent through the support section of your account, or via the contact channels listed on our About page.